Job Description
Are you a tech-savvy problem solver looking for a flexible schedule? Apex Digital Solutions is seeking a dedicated Weekend Technical Support Specialist to join our dynamic team in Dallas, TX. We offer a competitive benefits package and the freedom to manage your professional growth while enjoying your weekends off.
Why Join Us?
- Competitive hourly rate ($18 - $24).
- Flexible weekend schedule with no weekend overtime.
- Professional development opportunities and certifications.
- Modern, collaborative work environment in the heart of Dallas.
Responsibilities
- Provide expert technical support to customers via phone, email, and remote desktop tools.
- Diagnose and resolve hardware and software issues efficiently.
- Document all interactions and resolutions in our CRM system.
- Collaborate with the onsite team to ensure seamless coverage during weekend shifts.
- Maintain a clean and organized workspace and equipment inventory.
- Escalate complex issues to senior engineers when necessary.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- Minimum of 1-2 years of experience in technical support or help desk roles.
- Strong knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills.
- Ability to troubleshoot network connectivity issues.
- Must be available to work weekends (Saturday and Sunday).
- Proficiency in using remote support software (e.g., TeamViewer, LogMeIn).