Job Description
Are you looking for an evening part time job in Omaha, NE that offers immediate growth opportunities? Omaha Tech Solutions is seeking a dedicated and proactive Technical Support Specialist to join our evening shift team. If you are tech-savvy, patient, and ready to start immediately, we want to hear from you!
In this role, you will be the first line of defense for our clients, ensuring their technical needs are met efficiently during off-peak hours. We offer a competitive hourly rate, a supportive team environment, and the chance to gain valuable experience in the IT industry.
Why Join Us?
- Immediate start available.
- Flexible evening shift schedule.
- Competitive hourly pay ($18 - $22/hr).
- Professional development opportunities.
Responsibilities
- Provide timely and accurate technical support to end-users via phone, email, and remote access tools.
- Diagnose and resolve hardware, software, and network connectivity issues for internal staff and external clients.
- Document all technical issues, resolutions, and customer interactions in the ticketing system.
- Maintain a positive and professional demeanor while handling high volumes of inquiries.
- Assist in the setup and configuration of new devices, including laptops, printers, and mobile devices.
- Collaborate with the morning support team to ensure seamless handovers and continuity of service.
Qualifications
- High school diploma or equivalent; Associate’s degree in Information Technology or related field is a plus.
- 1+ years of experience in a technical support, help desk, or customer service role.
- Strong troubleshooting skills for Windows and Mac operating systems.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts simply.
- Ability to work independently and manage time effectively during evening shifts.
- Must be available to work evenings (e.g., 4:00 PM – 12:00 AM).