Job Description
Join Innovate Raleigh Solutions as a Part-Time Customer Success Specialist and become the heart of our growing tech community! We're seeking a dynamic professional to drive client satisfaction while maintaining flexible work hours. This hybrid role (3 days onsite/2 remote) offers competitive compensation in Raleigh's booming tech corridor. Perfect for students or career-changers seeking impactful part-time work with industry leaders.
Responsibilities
- Proactively onboard new clients through personalized training sessions
- Monitor product usage analytics to identify expansion opportunities
- Coordinate cross-functional teams to resolve complex client issues
- Develop quarterly success plans for high-value accounts
- Facilitate monthly user group workshops at our downtown Raleigh hub
- Compile performance reports using Salesforce and Tableau
- Collaborate with marketing on case study development
Qualifications
- Associate degree in Business or related field (or equivalent experience)
- 2+ years customer success or account management experience
- Proficiency in CRM platforms (Salesforce preferred)
- Exceptional verbal and written communication skills
- Ability to work independently with minimal supervision
- Experience with SaaS product demonstrations
- Valid NC driver's license for occasional client visits
- Basic proficiency in Google Workspace and Microsoft Suite