Job Description
Are you a problem-solver who thrives in the quiet of the night? Nexus Night Solutions is seeking a Night Shift Technical Support Specialist to join our growing team in Louisville, Kentucky. In this pivotal role, you will ensure our clients experience seamless technical support during our peak operational hours. We offer competitive pay, flexible scheduling, and a pathway to career advancement.
Why Join Us?
- Competitive hourly rate of $18.00 - $22.00.
- Flexible part-time schedule (10 PM - 6 AM).
- Remote work options available.
- Professional development opportunities.
Responsibilities
- Manage and resolve incoming IT support tickets with speed and accuracy.
- Provide remote technical assistance and troubleshooting for hardware and software issues.
- Collaborate with the day-shift team to ensure seamless workflow continuity.
- Document technical solutions and customer interactions in the CRM system.
- Maintain a high standard of customer satisfaction during night operations.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field preferred.
- 1-2 years of experience in technical support or help desk environments.
- Proficiency with remote desktop tools (e.g., TeamViewer, LogMeIn).
- Strong troubleshooting skills for Windows and macOS operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently and adhere to night shift schedules.