Job Description
Are you an expert troubleshooter looking for a flexible schedule?
Tampa Night Owl Support is seeking a dedicated Night Shift Tech Support Specialist to join our growing team. If you thrive in a quiet environment and enjoy solving complex problems, we want to hear from you. We offer a competitive hourly rate, comprehensive benefits, and a culture that values work-life balance.
Why Join Us?
• Competitive Pay: Earn $18.00 - $22.00 per hour.
• Flexible Scheduling: Enjoy the freedom of working during your preferred night hours.
• Professional Growth: Access to ongoing training and career advancement opportunities.
• Supportive Culture: Work with a team that prioritizes your well-being.
Responsibilities
- Provide timely and accurate technical support via phone, email, and chat.
- Troubleshoot hardware and software issues for our diverse client base.
- Maintain detailed records of all interactions and resolutions in the ticketing system.
- Collaborate with senior engineers to escalate and resolve complex technical queries.
- Conduct remote desktop support sessions to guide clients through solutions.
- Stay updated on emerging technologies and internal processes.
Qualifications
- High school diploma or GED; associate degree in IT or related field preferred.
- Previous experience in customer service or technical support is highly desirable.
- Strong knowledge of Windows operating systems and common office applications.
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision during night hours.
- Reliable internet connection and a quiet workspace.