Job Description
Are you a problem-solver looking for a flexible schedule? Virginia Beach Tech Solutions is seeking a dedicated Night Shift Technical Support Specialist to join our growing team. In this pivotal role, you will be the first line of defense for our clients, ensuring seamless technical operations during our critical evening hours.
We pride ourselves on a culture of innovation and employee well-being. As a night shift specialist, you will enjoy a quieter work environment and the opportunity to specialize in high-impact technical troubleshooting without the distractions of the day shift. If you are detail-oriented and thrive in a fast-paced setting, we want to hear from you.
Responsibilities
- Troubleshoot Hardware and Software Issues: Diagnose and resolve technical problems reported by clients via phone, email, or remote desktop.
- Manage Support Tickets: Log and track all support interactions in our CRM system to ensure no issue falls through the cracks.
- Client Communication: Provide clear, empathetic, and professional technical guidance to customers, ensuring they understand the resolution process.
- System Maintenance: Perform routine system checks and maintenance tasks to ensure network stability during off-peak hours.
- Documentation: Update technical knowledge bases with new solutions and common troubleshooting steps.
- Collaboration: Coordinate with day-shift teams to hand over unresolved issues and ensure continuity of service.
Qualifications
- High School Diploma: Equivalent work experience will be considered.
- Basic IT Knowledge: Familiarity with Windows operating systems, troubleshooting protocols, and basic networking concepts.
- Communication Skills: Exceptional verbal and written communication skills with the ability to explain complex concepts simply.
- Availability: Must be available to work full-time hours on rotating night shifts (e.g., 10 PM – 6 AM).
- Problem-Solving Mindset: Proactive approach to identifying root causes of technical failures.
- Computer Proficiency: Strong typing speed and accuracy; proficiency with Microsoft Office Suite.