Job Description
Are you a tech-savvy professional looking for a flexible schedule?
TechHorizon Solutions is currently hiring a Weekend IT Support Specialist to join our growing team in Charlotte, North Carolina. We pride ourselves on providing a dynamic work environment with weekly paychecks and excellent benefits.
As a Weekend Specialist, you will play a crucial role in ensuring our internal systems run smoothly while enjoying the freedom of a part-time schedule. If you are detail-oriented and love solving technical puzzles, we want to hear from you!
Responsibilities
- Provide tier-1 technical support to employees via phone, email, and remote desktop during weekend and evening shifts.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Assist with user onboarding, including setting up workstations and accounts.
- Perform routine system maintenance, patch management, and software updates.
- Maintain accurate and up-to-date documentation of all technical issues and resolutions.
- Collaborate with the IT team to improve support processes and user experience.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field (High School Diploma + 2 years experience is acceptable).
- Basic knowledge of Windows, macOS, and Linux operating systems.
- Familiarity with networking concepts (IP addressing, DNS, Active Directory).
- Strong problem-solving skills and the ability to explain technical concepts to non-technical users.
- Must be available to work weekends (Saturday & Sunday) and occasional evenings.