Job Description
Are you looking for a rewarding career that fits around your schedule? Apex Solutions Group is currently seeking motivated Entry Level Evening Support Specialists to join our dynamic team in Colorado Springs. We pride ourselves on providing top-tier customer service and technical support to a diverse clientele, and we are looking for individuals who are eager to learn and grow.
As an Evening Support Specialist, you will be the first point of contact for our valued clients, assisting them with technical inquiries, account management, and problem resolution. This is a fantastic opportunity for those seeking part-time evening jobs with a stable, growing company. No prior experience is necessary; we provide comprehensive paid training to get you up to speed.
Why Choose Us?
- Flexible Scheduling: Focus on your life while we help you build a career.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Professional Growth: Clear pathways for advancement within the company.
- Modern Environment: Work in a collaborative, tech-forward office.
Responsibilities
- Provide exceptional customer service to clients via phone, email, and live chat during evening shifts.
- Troubleshoot and resolve technical issues and account inquiries with patience and professionalism.
- Document all client interactions and issue resolutions accurately in our CRM system.
- Collaborate with the morning support team to ensure seamless continuity of service.
- Assist in identifying process improvements to enhance the customer experience.
- Maintain a professional and positive demeanor while managing high call volumes.
Qualifications
- High school diploma or GED required.
- Must be available to work evenings (e.g., 4:00 PM - 10:00 PM) and weekends as needed.
- Basic computer proficiency and familiarity with web browsers and software applications.
- Strong verbal and written communication skills.
- Ability to work independently and as part of a team.
- A positive attitude and a genuine desire to help others succeed.