Job Description
We are urgently hiring for a dedicated Part-Time Technical Support Specialist in Colorado Springs, CO.
Join a forward-thinking company that values your time and talent. We offer a competitive weekly pay schedule, ensuring you get paid on time every week. We warmly welcome students and recent graduates to apply for this exciting opportunity to kickstart your career in technology.
As a vital member of our support team, you will ensure our clients have seamless experiences with our products and services.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Assist clients with account setup, password resets, and general inquiries via phone and email.
- Maintain detailed and accurate records of all customer interactions and support tickets in the CRM system.
- Collaborate with senior engineers to identify trends and resolve complex technical issues.
- Conduct basic training sessions for new users on system navigation and best practices.
- Ensure a high standard of customer service and professionalism in every interaction.
Qualifications
- High School Diploma or GED required; Associate's degree or Bachelor's in Computer Science is a plus.
- Strong interpersonal and communication skills with the ability to explain technical concepts clearly.
- Familiarity with Windows, macOS, and common office productivity software.
- Must be a student or available to work flexible hours, including evenings and weekends.
- Reliable internet connection and a quiet workspace if working remotely.
- Enthusiastic attitude and a willingness to learn new technologies quickly.