Job Description
Join Our Growing Team in San Jose
Apex Tech Solutions is a leading provider of IT infrastructure and support services. We are currently seeking a highly motivated Part-Time IT Support Specialist to join our dynamic team. This role is perfect for professionals looking for flexible hours with the stability of a full-time role, specifically covering our high-demand evening and weekend shifts.
As a key member of our support team, you will be the first point of contact for our clients, ensuring seamless technical operations and superior customer satisfaction. If you are tech-savvy, customer-focused, and available to work non-traditional hours, we want to hear from you.
Why Join Us?
- Flexible Scheduling: Enjoy a work-life balance with our evening and weekend shift options.
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Growth Opportunities: Clear pathways for career advancement within the IT sector.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues for end-users.
- Maintain accurate and detailed records of all support tickets and customer interactions.
- Assist in the installation, configuration, and maintenance of workstations and peripherals.
- Collaborate with the Senior Engineering team to escalate complex technical issues.
- Conduct routine system checks and ensure compliance with security protocols during off-hours.
Qualifications
- Minimum of 1-2 years of experience in IT support, helpdesk, or a related technical field.
- Strong knowledge of Windows, macOS, and common office software.
- Availability to work evenings (4:00 PM - 12:00 AM) and weekends.
- Excellent verbal and written communication skills.
- Ability to troubleshoot problems independently and remain calm under pressure.