Job Description
We are seeking a highly motivated Part-Time Technical Support Specialist to join our dynamic team in Arlington, Virginia. If you are looking for a role that offers evening and weekend flexibility while working with cutting-edge technology, this is your chance to shine.
At Apex Tech Solutions, we prioritize our team's work-life balance. This position allows you to contribute to critical technical operations on a schedule that suits your lifestyle.
Responsibilities
- Provide exceptional technical support and troubleshooting for clients during evening and weekend shifts.
- Manage and resolve incoming support tickets efficiently with a focus on customer satisfaction.
- Diagnose and resolve hardware, software, and network issues across various platforms.
- Maintain accurate and detailed records of all client interactions and system configurations.
- Collaborate with the full-time support team to ensure seamless service continuity.
- Assist in the installation, configuration, and maintenance of office equipment.
- Document technical procedures and update knowledge base articles as needed.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field preferred.
- Proven experience in customer support or a helpdesk environment.
- Flexibility to work evening shifts (4:00 PM - 12:00 AM) and weekends.
- Strong problem-solving skills and the ability to work independently.
- Excellent verbal and written communication skills.
- Familiarity with standard office software and remote support tools.