Job Description
Are you a tech-savvy problem solver looking for a role that fits your lifestyle? Austin Digital Partners is seeking a dedicated Evening Part-Time IT Support Specialist to join our dynamic team in Austin, TX.
We offer a competitive compensation package and a flexible schedule designed for those who thrive outside of traditional business hours. If you enjoy troubleshooting and helping others navigate technology, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and remote access tools.
- Diagnose and resolve hardware and software issues, including printer connectivity, network problems, and application errors.
- Manage and prioritize the helpdesk ticket queue efficiently during evening shifts.
- Assist with software installations, updates, and security patches.
- Document all technical interactions and resolutions in the CRM system.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- 1-2 years of experience in IT support or helpdesk environment.
- Proficiency in Windows 10/11 and Microsoft Office Suite.
- Strong troubleshooting skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work independently and maintain a professional demeanor in a remote or hybrid setting.