Job Description
Are you a night owl looking for a flexible career opportunity?
Apex Digital Solutions is currently hiring Part Time Technical Support Associates for our Night Shift operations in Denver, Colorado. This is an excellent role for students, recent graduates, or professionals seeking a second shift schedule with competitive pay and no weekend requirements.
We are looking for individuals who are tech-savvy, patient, and ready to provide exceptional support to our clients. Join a dynamic team where your skills are valued and your schedule is flexible.
Responsibilities
- Resolve Technical Issues: Provide friendly and efficient technical support via phone, email, and chat for hardware and software troubleshooting.
- Ticket Management: Log, track, and manage all customer support tickets in our CRM system with 100% accuracy.
- Customer Communication: Educate customers on product features and usage, ensuring a high level of customer satisfaction during night operations.
- System Monitoring: Monitor system performance and alert the senior team to any critical issues or outages.
- Documentation: Update technical knowledge bases with solutions to common issues to improve team efficiency.
- Remote Collaboration: Work collaboratively with the day-shift team via virtual stand-ups to ensure seamless handoffs.
Qualifications
- Education: High school diploma or GED required; Associate degree or technical certification is a plus.
- Experience: Basic knowledge of Windows, Mac, and mobile operating systems.
- Availability: Must be available to work 3rd shift (10:00 PM - 6:00 AM) or 4th shift (12:00 AM - 8:00 AM).
- Skills: Strong problem-solving abilities and excellent written and verbal communication skills.
- Environment: Must have a dedicated home workspace with a reliable high-speed internet connection.
- Students: Students are welcome to apply with flexible scheduling options.