Job Description
We are urgently hiring an experienced Evening Part-Time Tech Support Specialist to join our dynamic team in Houston, Texas. If you are a problem-solver who thrives in a fast-paced environment and enjoys helping others, this is the perfect opportunity for you.
Why Join Us? We offer a competitive hourly rate, flexible evening/weekend schedules, and a collaborative work culture that values your time and expertise.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat during evening and weekend shifts.
- Diagnose and resolve hardware and software issues efficiently.
- Document detailed case notes and resolutions in our ticketing system.
- Collaborate with the day shift team to ensure seamless customer service.
- Stay updated on product knowledge and technical procedures.
Qualifications
- High school diploma or equivalent required.
- Basic knowledge of Microsoft Office, operating systems, and networking.
- Must be available to work evenings (4:00 PM - 12:00 AM) and weekends.
- Strong communication and customer service skills.
- Reliable internet connection is essential for remote work.