Job Description
Join our dynamic team at Premier Solutions Group! We're urgently seeking a Part-Time Customer Service Specialist to deliver exceptional experiences to our clients. This role offers flexible hours and immediate start for motivated individuals who thrive in fast-paced environments. If you're passionate about problem-solving and building customer loyalty, apply today!
Responsibilities
- Handle 30+ customer inquiries daily via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Update CRM records with precise customer interaction data
- Collaborate with technical teams to escalate complex issues
- Maintain 95% customer satisfaction score through quality assurance
- Support marketing campaigns with customer feedback collection
- Train on new products/services monthly to stay current
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in high-volume settings
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Available 20-25 hours/week, including weekends
- Positive attitude with conflict resolution expertise