Job Description
Join our dynamic team as an Evening Customer Service Specialist in San Jose! We're urgently hiring motivated individuals to deliver exceptional customer experiences during evening hours. This flexible part-time role offers competitive pay and the opportunity to work in a fast-paced environment. If you're passionate about helping others and thrive in evening settings, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening shifts
- Resolve billing and technical support issues efficiently
- Process orders and update customer records accurately
- Collaborate with day teams to ensure seamless service continuity
- Maintain detailed documentation of customer interactions
- Meet/exceed performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently during evening hours (5 PM - 11 PM)
- Proficiency with CRM software and Microsoft Office Suite
- Spanish bilingualism highly desirable
- Reliable transportation to San Jose location