Job Description
Are you looking for a rewarding evening part-time job in New York? Apex Solutions is seeking a dedicated Customer Support Specialist to join our growing team. We pride ourselves on delivering exceptional service to our clients, and we need someone with a great attitude and availability during the evening shift.
Why Choose Us?
- Competitive pay: $20 - $25/hour.
- Flexible scheduling to fit your lifestyle.
- Opportunity for full-time conversion.
- Comprehensive training provided.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat during evening hours.
- Resolve customer complaints and issues with patience and professionalism.
- Document all customer interactions and feedback accurately in the CRM system.
- Collaborate with the morning support team to ensure seamless workflow.
- Stay updated on product knowledge to provide accurate information.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience preferred.
- Excellent verbal and written communication skills.
- Ability to work independently with a high degree of accuracy.
- Must be available to work evenings, specifically 4:00 PM to 12:00 AM.