Job Description
Join Omaha's fastest-growing customer service team! We're urgently hiring part-time specialists to deliver exceptional client experiences. This role offers flexible scheduling, competitive pay, and growth opportunities within a supportive environment. Perfect for students or professionals seeking supplemental income with immediate start dates.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve escalations
- Meet daily performance metrics for call quality and resolution time
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience required
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- High school diploma or equivalent
- Flexible availability including evenings/weekends
- Omaha residency preferred