Job Description
Immediate opening for dynamic Part-Time Customer Service Specialists in Dallas, TX! Join our award-winning team at Dallas Connect Solutions and become the voice of innovation. We're urgently seeking passionate individuals to deliver exceptional customer experiences in our fast-paced tech environment. This flexible role offers competitive pay, comprehensive training, and the opportunity to grow with a leader in customer experience solutions. Perfect for students, career changers, or those seeking supplemental income. Apply today and start making an impact tomorrow!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and process orders with precision
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve escalated cases
- Meet/exceed performance metrics for response time and resolution
- Identify upsell opportunities and contribute to revenue goals
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including weekends
- Basic technical troubleshooting knowledge
- Positive attitude and adaptability to changing priorities