Job Description
Join our dynamic team in Nashville's thriving business district! Nashville Connect Solutions is urgently seeking a passionate Part-Time Customer Service Specialist to deliver exceptional client experiences. This high-impact role offers immediate start for qualified candidates with flexible scheduling options. Work in our modern downtown office while contributing to innovative tech support initiatives that serve local businesses and residents. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth matters.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and account modifications using CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Maintain detailed documentation of interactions and resolutions
- Identify upsell opportunities to enhance client retention
- Participate in weekly performance improvement workshops
- Adhere to strict data security protocols
Qualifications
- 1+ years customer service experience in high-volume environments
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal and written communication skills
- Ability to multitask in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- Availability for evening/weekend shifts (20-25 hours/week)
- High school diploma; associates degree preferred