Job Description
TechNova Solutions is currently seeking dedicated Part-Time Customer Support Specialists to join our rapidly expanding team in Seattle, WA. Due to our immediate growth, we are launching an urgent hiring initiative to find top-tier talent.
If you are a problem-solver with a passion for helping others, this is your opportunity to join a forward-thinking company. We offer a competitive hourly rate, flexible scheduling, and a dynamic work environment designed for professional growth.
Responsibilities
- Provide exceptional technical support and customer service via phone, email, and live chat.
- Resolve customer inquiries and technical issues in a timely and professional manner.
- Document all interactions and solutions accurately within our CRM system.
- Collaborate with the engineering and product teams to escalate and resolve complex issues.
- Identify trends in customer feedback to improve service delivery and product features.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer support or a related field is highly preferred.
- Strong written and verbal communication skills with a focus on professionalism.
- Proficiency with Microsoft Office Suite and CRM software (Salesforce experience is a plus).
- Ability to work independently in a remote or hybrid setting with high reliability.