Job Description
We are urgently hiring for a Part-Time Customer Service Specialist to join our high-performing team in the heart of New Orleans. If you are looking for a flexible schedule with immediate start dates, this is the perfect opportunity for you. We value passion, reliability, and a positive attitude.
As a key member of our support team, you will be the face of our brand, ensuring our clients receive top-tier service. We offer a dynamic work environment, competitive pay, and the chance to grow within a thriving industry.
Responsibilities
- Manage and resolve incoming customer inquiries via phone, email, and chat in a timely manner.
- Assist customers with product information, troubleshooting, and account management.
- Document all interactions accurately in our CRM system.
- Collaborate with team leads to improve service processes and customer satisfaction scores.
- Handle escalations professionally and de-escalate difficult situations.
- Participate in weekly team meetings and training sessions.
Qualifications
- High school diploma or GED required; associate degree preferred.
- Previous customer service experience is a plus but not mandatory for qualified candidates.
- Strong written and verbal communication skills.
- Proficient in using Microsoft Office Suite and CRM software.
- Ability to work a flexible schedule, including weekends and holidays as needed.
- Reliable internet connection and a quiet workspace for remote/hybrid options.