Job Description
We are urgently hiring motivated individuals for Part-Time Customer Service Representative positions in Raleigh, NC. Join a dynamic team dedicated to providing exceptional support to our clients. This is a fantastic opportunity to kickstart your career or gain flexible work-life balance.
Why Apply?
- Immediate Start: Positions available starting next week.
- Flexible Hours: Choose shifts that fit your schedule.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Growth Opportunities: Clear pathways for career advancement.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints with empathy and efficiency to ensure high satisfaction scores.
- Accurately document customer interactions and feedback in the CRM system.
- Collaborate with team leads and other departments to resolve complex account issues.
- Maintain a clean and organized workspace, adhering to all company policies and safety protocols.
- Assist in training new hires and sharing best practices with the team.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service experience is a plus but not mandatory for qualified candidates.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask and work in a fast-paced, high-volume environment.
- Strong problem-solving skills and a customer-first mindset.