Job Description
Are you looking for a rewarding career in Sacramento, CA that offers work-life balance? Apex Digital Solutions is seeking a skilled Senior Technical Support Specialist to join our elite evening team. We specialize in providing top-tier support for enterprise clients, and we need someone who thrives in a dynamic environment.
Why Join Us?
- Competitive full-time salary with performance bonuses.
- Flexible evening shift schedule (4:00 PM - 12:00 AM).
- Comprehensive health, dental, and vision insurance.
- Modern office environment in the heart of Sacramento.
Don't miss this opportunity to advance your career in a role that values your expertise.
Responsibilities
- Provide advanced technical troubleshooting and support via phone, email, and chat.
- Analyze complex customer issues and implement effective solutions.
- Maintain accurate records of all interactions and resolutions in the CRM system.
- Collaborate with the development and engineering teams to escalate and resolve bugs.
- Conduct product training sessions for new evening support staff.
Qualifications
- Minimum of 3 years of experience in technical support or customer service.
- Strong understanding of Windows, macOS, and network protocols.
- Excellent verbal and written communication skills.
- Ability to work independently during evening hours.
- Bachelor’s degree in Computer Science or related field preferred.