Job Description
Join NashTech Solutions as a Part-Time Remote Customer Support Specialist and launch your career in tech! We're seeking enthusiastic entry-level professionals to deliver exceptional customer experiences during evening and weekend shifts. Enjoy flexible remote work while building valuable skills in a supportive environment. Perfect for students, career-changers, or anyone seeking work-life balance. No prior experience required – we provide comprehensive training!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Troubleshoot technical issues for software and hardware products
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex issues
- Maintain high customer satisfaction metrics
- Adhere to security protocols for customer data
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication and problem-solving skills
- Basic computer proficiency and internet reliability
- Ability to work independently in a remote setting
- Flexibility to work evenings (5 PM - 1 AM) and weekends
- Customer service mindset with patience and positivity
- Must reside in the United States