Job Description
Are you a driven student or a professional seeking a flexible schedule? Boston Tech Solutions is looking for a detail-oriented Evening Technical Support Specialist to join our innovative team. We offer a dynamic work environment where your skills are valued, and your work-life balance matters.
In this role, you will be the first point of contact for our clients, resolving technical issues and ensuring seamless operations during our peak evening hours. We pride ourselves on being a student-friendly employer, offering shift flexibility that fits around your academic or personal commitments.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Flexible evening and weekend shifts designed for work-life balance.
- Great opportunity for students to gain real-world tech experience.
- Modern office located in the heart of Boston.
Take the next step in your career with a company that puts people first. Apply today!
Responsibilities
- Provide exceptional technical support via phone and email during evening shifts.
- Diagnose and resolve hardware and software issues for a diverse client base.
- Maintain accurate and up-to-date tickets in our support management system.
- Collaborate with the morning support team to ensure seamless issue handovers.
- Assist in the installation and configuration of new software and peripherals.
- Document common technical issues and propose solutions to improve our knowledge base.
Qualifications
- High school diploma or equivalent; Associate's or Bachelor's degree in IT or related field is a plus.
- Basic understanding of operating systems (Windows, macOS) and networking concepts.
- Strong verbal and written communication skills.
- Must be available to work evenings (4:00 PM - 12:00 AM) and weekends.
- Previous customer service or technical support experience is preferred but not required.
- Self-motivated with the ability to work independently.