Job Description
Join Austin's fastest-growing startup! Urban Nexus Solutions is urgently hiring motivated students for flexible part-time roles in tech support and customer success. Gain real-world experience while earning competitive pay with flexible scheduling around your classes. Our dynamic environment offers mentorship opportunities and potential for advancement into full-time positions after graduation.
Responsibilities
- Deliver exceptional technical support to clients via phone, chat, and in-person
- Document customer interactions and troubleshoot software/hardware issues
- Collaborate with cross-functional teams to resolve escalated cases
- Assist in onboarding new clients and training materials development
- Monitor system performance and report technical anomalies
- Contribute to process improvement initiatives
- Participate in weekly team syncs and training sessions
Qualifications
- Currently enrolled in accredited college/university program
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work 15-25 hours weekly with flexible scheduling
- Proficiency in Microsoft Office Suite and Google Workspace
- Customer service experience preferred but not required
- Valid student ID and reliable transportation