Job Description
Are you a student looking for a flexible schedule? Or a professional seeking a better work-life balance? Apex Tech Solutions is urgently hiring for our Evening Technical Support team in Denver, CO. We value talent over time in the office, offering a modern, remote-friendly environment for our evening shifts.
Join a team that is revolutionizing customer service with AI-driven tools and personalized support. We are looking for motivated individuals who can thrive in a fast-paced environment while maintaining a calm and professional demeanor.
Why Apply?
- Student Friendly: Flexible evening hours that fit around your class schedule.
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Modern Tech Stack: Work with the latest support platforms and tools.
Responsibilities
- Provide high-quality technical support to customers via chat, email, and phone during evening hours.
- Troubleshoot hardware and software issues to ensure customer satisfaction.
- Document all interactions and resolutions in our CRM system accurately and efficiently.
- Collaborate with the day-shift team to ensure seamless knowledge transfer.
- Identify and escalate complex technical issues to senior engineers when necessary.
- Maintain a professional and helpful demeanor when handling high-volume tickets.
Qualifications
- High School Diploma or GED required; Associate's degree in IT or related field is a plus.
- Basic computer literacy and understanding of operating systems (Windows, macOS, Linux).
- Strong verbal and written communication skills with the ability to explain complex concepts simply.
- Ability to work independently during evening shifts without direct supervision.
- Problem-solving mindset and a genuine desire to help others.
- Reliable internet connection and a quiet workspace.