Job Description
We are seeking a highly motivated Evening Technical Support Specialist to join our growing team in Virginia. This is a fantastic opportunity for students or professionals looking for a flexible part-time schedule. You will be the first point of contact for our clients, providing top-tier technical assistance and ensuring our digital infrastructure runs smoothly after hours.
Why Join Us?
- Flexible Schedule: Enjoy evening hours (4:00 PM - 12:00 AM) with full-time benefits.
- Growth Opportunities: Clear career path into IT Management or Systems Engineering.
- Student Friendly: Perfect for university students needing evening work.
Don't miss this chance to advance your career in a dynamic tech environment.
Responsibilities
- Provide exceptional technical support to end-users via phone, email, and remote desktop tools.
- Troubleshoot hardware and software issues for internal staff and external clients.
- Manage and prioritize incoming support tickets with accuracy and speed.
- Document all technical issues and resolutions in the ticketing system.
- Collaborate with the day-shift engineering team to escalate complex problems.
- Conduct basic software installations and updates.
- Maintain a high level of customer satisfaction during evening shifts.
Qualifications
- High school diploma or GED required (Associate’s degree preferred).
- Previous experience in IT support or customer service is a plus.
- Strong problem-solving skills and logical reasoning abilities.
- Excellent written and verbal communication skills.
- Ability to work independently in a remote or hybrid environment.
- Basic knowledge of Windows, macOS, and network protocols.
- Willingness to work rotating evening shifts.