Job Description
Are you looking for a part-time opportunity that fits your evening and weekend schedule? TechFlow Solutions is seeking a dedicated Technical Support Specialist to join our growing team in Indianapolis, IN. In this role, you will provide exceptional customer service and technical troubleshooting assistance to our clients during high-demand shift hours.
We offer a dynamic work environment where your skills are valued, and your schedule matters. If you are reliable, tech-savvy, and ready to help, we want to hear from you!
Responsibilities
- Provide technical troubleshooting and problem resolution via phone, email, and chat for evening and weekend support queues.
- Diagnose and resolve hardware and software issues for end-users in a timely manner.
- Educate customers on best practices for using our products and services.
- Document all customer interactions and technical issues in the CRM system accurately.
- Collaborate with the on-shift team leads to escalate complex issues and ensure service continuity.
- Maintain a professional and positive demeanor during high-volume call periods.
Qualifications
- High school diploma or equivalent required; Associate degree in IT or related field preferred.
- Basic computer literacy and experience with Microsoft Office Suite.
- Strong verbal and written communication skills with the ability to explain complex technical concepts simply.
- Must be available to work evenings (4:00 PM – 12:00 AM) and weekends (Saturday & Sunday).
- Proven ability to work independently and manage time effectively during shifts.
- Previous customer service experience is a plus but not mandatory.