Job Description
Are you a tech-savvy problem solver looking for a role that offers flexibility and work-life balance? Apex Digital Solutions is currently hiring a dedicated Technical Support Specialist to join our remote team in New York.
We are looking for candidates who thrive in a dynamic environment and are eager to provide exceptional customer service during our peak evening and weekend hours. If you want to work from the comfort of your home while earning a competitive salary, this is the opportunity for you.
Why Join Us?
- Flexible Schedule: Enjoy the freedom of working Evening and Weekend shifts.
- Remote Work: No commute, no office politics—just great work.
- Modern Tools: Work with the latest ticketing systems and communication software.
- Competitive Pay: Salary based on experience, ranging from $25k to $55k annually.
Responsibilities
- Provide 1st and 2nd level technical support via chat, email, and phone to US-based customers.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Manage and prioritize support tickets within the assigned service level agreements (SLAs).
- Document solutions and customer feedback in our CRM system to improve our knowledge base.
- Collaborate with the engineering team to escalate complex technical bugs.
- Maintain a high level of professionalism and empathy during all customer interactions.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT or related field is a plus).
- 1-3 years of experience in technical support, customer service, or IT helpdesk.
- Proven experience working in a remote or distributed work environment.
- Reliable high-speed internet connection and a quiet workspace.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to work rotating evening shifts (e.g., 5:00 PM - 2:00 AM EST) and weekends.