Job Description
We are seeking a highly motivated Weekend IT Support Specialist to join our growing team in San Jose, CA. This is an urgent hiring opportunity for individuals who value flexibility and professional growth. If you thrive in a fast-paced environment and want a schedule that lets you enjoy your weekdays off, we want to meet you.
Why Choose Us?
- Flexible Schedule: Focus on your personal life with weekend-only shifts.
- Competitive Compensation: Earn between $18.00 and $24.00 per hour based on experience.
- Modern Work Environment: Join a tech-forward company that values innovation.
Responsibilities
- Provide Tier 1 technical support and troubleshooting for hardware, software, and network issues.
- Assist employees with account access, password resets, and email configuration.
- Perform routine maintenance and updates on office workstations and peripherals.
- Document all technical issues, resolutions, and interactions in the ticketing system.
- Collaborate with the helpdesk team to prioritize and escalate complex tickets.
- Ensure compliance with company security protocols and data privacy standards.
Qualifications
- High school diploma or equivalent required; Associate degree in IT or related field preferred.
- Basic knowledge of Windows, macOS, and common office software (Microsoft Office, Google Workspace).
- Strong problem-solving skills and the ability to troubleshoot technical issues efficiently.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Willingness to work weekends (Saturday and Sunday).