Job Description
Are you a night owl looking for a flexible opportunity? Apex Digital Solutions is currently hiring a dedicated Part Time Night Shift Specialist to join our team in San Diego. We are looking for reliable, tech-savvy individuals to provide critical support to our clients during the evening hours.
This is an excellent role for those seeking a work-life balance outside of standard 9-to-5 hours. You will be the first point of contact for technical inquiries and system monitoring, ensuring seamless operations 24/7.
Why Apply?
- Flexible Scheduling: Work evening and weekend shifts that fit your lifestyle.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Growth Opportunities: Clear pathways for advancement within the company.
- Modern Environment: Collaborative and supportive team culture.
Responsibilities
- Monitor incoming support tickets and emails during the evening shift, responding with urgency and accuracy.
- Troubleshoot hardware and software issues for remote clients using remote desktop tools.
- Document all customer interactions and technical resolutions in the CRM system.
- Collaborate with the day-shift team to ensure a smooth handover of unresolved issues.
- Conduct routine system health checks and perform minor maintenance tasks to ensure network stability.
- Maintain a high level of customer satisfaction while adhering to company protocols.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field is a plus.
- Proven experience in customer service, technical support, or help desk environments (1-2 years preferred).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills.
- Must be self-motivated and able to work independently without direct supervision.
- Basic knowledge of operating systems (Windows, macOS) and internet connectivity.