Job Description
Are you a problem solver looking for a flexible career in Colorado Springs?
Apex Digital Solutions is currently seeking a motivated and detail-oriented Part-Time Technical Support Specialist to join our growing team. We pride ourselves on delivering top-tier IT solutions, and we need someone who is passionate about helping others navigate the digital world. This is an excellent opportunity for those seeking work-life balance without sacrificing professional growth.
In this role, you will serve as the first line of defense for our clients, ensuring seamless connectivity and resolving technical hurdles efficiently. If you are ready to start immediately and want to work in a dynamic environment, we want to hear from you.
Responsibilities
- Troubleshoot & Resolve: Provide tier-one technical support via phone, email, and remote access tools to resolve hardware and software issues.
- Customer Assistance: Guide non-technical users through complex processes with patience and clarity, ensuring high customer satisfaction scores.
- System Maintenance: Monitor system performance and perform routine maintenance tasks to prevent downtime.
- Documentation: Accurately log all support tickets, resolutions, and client interactions into our CRM system.
- Onboarding: Assist in the setup and configuration of new hardware and software for incoming clients.
- Communication: Collaborate with the senior engineering team to escalate complex issues and provide feedback on common user pain points.
Qualifications
- Experience: 1-2 years of experience in technical support, IT helpdesk, or customer service.
- Education: High school diploma or GED required; Associate degree in IT or related field preferred.
- Technical Skills: Proficiency in Windows and macOS operating systems, Microsoft Office Suite, and basic networking concepts (TCP/IP, DNS).
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical audiences.
- Availability: Ability to work a flexible part-time schedule, including weekends or evenings if required.
- Tools: Familiarity with remote support tools (e.g., TeamViewer, LogMeIn) is a plus.