Job Description
Are you a problem-solver who thrives in a high-paced environment? Apex Digital Solutions is expanding its support team in Chicago and is seeking a dedicated Senior Technical Support Specialist to join our evening operations. We offer a competitive salary, comprehensive benefits, and the flexibility of a full-time schedule with a focus on evening shifts.
In this role, you will be the first line of defense for our enterprise clients, resolving complex technical issues and ensuring seamless system operations. If you are looking for a stable, full-time career in the heart of Chicago with evening hours, this is your opportunity to shine.
Why Join Us?
- Competitive full-time salary with annual performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous PTO and holiday schedule.
- Career growth opportunities within a leading tech firm.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues via phone and remote desktop.
- Manage and prioritize a high volume of incoming support tickets within established Service Level Agreements (SLAs).
- Collaborate with cross-functional teams to resolve complex escalations and implement permanent fixes.
- Maintain accurate documentation of technical issues and resolutions in the ticketing system.
- Conduct regular system health checks and proactive maintenance during evening shifts.
- Train junior staff members and share knowledge base articles with the support team.
Qualifications
- Minimum of 3-5 years of experience in Technical Support, Help Desk, or IT Support roles.
- Strong knowledge of Windows and macOS operating systems, Office 365, and remote connectivity tools.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow, Jira) is highly preferred.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently and efficiently during evening shifts, including weekends and holidays as required.
- Bachelor's degree in Information Technology, Computer Science, or related field preferred.