Job Description
Welcome to Apex Systems, a leader in connecting top talent with innovative companies. We are currently seeking a dedicated Part-Time IT Support Specialist to join our team in San Diego. If you excel in a night environment and enjoy troubleshooting technical challenges, we want to hear from you.
As a key member of our support team, you will ensure business continuity by providing critical technical assistance during off-peak hours. This role offers a unique opportunity to work flexible evening shifts while maintaining a healthy work-life balance.
Why Join Us?
- Competitive Pay: Earn between $22.00 and $30.00 per hour based on experience.
- Flexible Schedule: Choose your shifts among Evening and Weekend availability.
- Growth Opportunities: Clear pathways for advancement within the IT sector.
Responsibilities
- Provide first-level technical support via phone, email, and remote desktop tools during evening hours.
- Diagnose and resolve hardware and software issues, including printers, laptops, and network connectivity problems.
- Log and manage IT support tickets in the Help Desk system, ensuring accurate documentation.
- Perform routine system maintenance, software updates, and security patching outside of peak business hours.
- Assist users with password resets, account access, and basic application troubleshooting.
- Collaborate with the Day Shift team to ensure seamless handover of ongoing technical issues.
Qualifications
- High School Diploma or GED; Associate degree in Information Technology is a plus.
- 1-3 years of experience in IT support, help desk, or a related technical field.
- Must be available to work Night Shift (e.g., 6:00 PM to 2:00 AM) or Weekend Shifts.
- Strong knowledge of Windows and macOS operating systems.
- Excellent problem-solving skills and the ability to communicate technical concepts clearly.
- Customer service-oriented attitude with a focus on efficiency.