Job Description
Are you a night owl looking for a meaningful career in Indianapolis? InnovateTech Solutions is seeking a dedicated Evening Technical Support Specialist to join our growing team. We offer a dynamic work environment, competitive pay, and the flexibility that students and evening-shift workers need.
In this role, you will be the first line of defense for our clients, resolving technical issues and ensuring smooth operations during our critical evening hours. If you have a knack for technology and a passion for helping people, we want to hear from you.
Why Join Us?
- Flexible Evening Schedule (4:00 PM - 12:00 AM)
- Student-friendly environment with tuition reimbursement options.
- Modern office located in the heart of Indianapolis.
Responsibilities
- Diagnose and resolve hardware, software, and network issues for end-users.
- Manage and prioritize incoming support tickets via our ticketing system.
- Provide clear, step-by-step technical guidance to clients via phone, email, and chat.
- Document all incidents, resolutions, and customer interactions in the CRM database.
- Collaborate with the day-shift engineering team to escalate complex technical problems.
- Maintain a high level of professionalism and patience during peak traffic hours.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- Basic knowledge of Windows, macOS, and mobile operating systems.
- Strong verbal and written communication skills.
- Ability to work independently in a remote or hybrid setting.
- Reliable internet connection and a quiet workspace.
- Previous customer service or helpdesk experience is a plus but not mandatory.