Job Description
We are looking for a driven and detail-oriented Evening Part-Time Technical Support Specialist to join our elite support team in San Diego, CA. If you are seeking a flexible schedule and an immediate hire opportunity, we want to hear from you.
At Apex Digital Solutions, we pride ourselves on delivering top-tier technical assistance to our clients. This role is perfect for tech-savvy professionals who excel under pressure and enjoy helping others solve complex problems. Whether you prefer working from the comfort of your home or our modern downtown office, we offer a hybrid work model to suit your lifestyle.
Responsibilities
- Provide exceptional technical support to customers via phone, chat, and email during evening shifts.
- Diagnose and troubleshoot hardware, software, and network issues with speed and accuracy.
- Manage and prioritize incoming support tickets in our CRM system to ensure timely resolutions.
- Document technical issues and resolutions in our knowledge base to improve future support.
- Collaborate with cross-functional teams to resolve escalated customer concerns efficiently.
- Maintain a professional and empathetic demeanor with every client interaction.
Qualifications
- High school diploma or equivalent; Associate’s degree in Information Technology or related field is a strong plus.
- Previous experience in customer service or technical support is preferred.
- Proficient in using Windows, macOS, and basic troubleshooting of peripherals.
- Must be available to work a flexible evening schedule (e.g., 4:00 PM – 12:00 AM).
- Strong verbal and written communication skills.
- Self-motivated with the ability to work independently in a remote environment.