Job Description
Are you a problem solver who thrives outside the traditional 9-to-5 grind? Apex Digital Solutions is seeking a dedicated Technical Support Specialist to join our dynamic team in Los Angeles. This is a fantastic opportunity for candidates looking for flexible evening and weekend schedules while working in a high-growth tech environment.
We are looking for individuals who are passionate about technology, customer service, and solving complex issues. If you want to make a tangible impact on our clients' success while enjoying a balanced work-life schedule, we want to hear from you.
Responsibilities
- Provide Expert Technical Assistance: Diagnose and resolve complex technical issues for clients via phone, chat, and email, ensuring high customer satisfaction scores.
- Manage Evening & Weekend Shifts: Support our global client base during peak hours and off-peak times, maintaining service excellence regardless of the time of day.
- Documentation & Knowledge Base: Accurately document technical resolutions and contribute to our internal knowledge base to streamline future support processes.
- Collaboration: Work closely with the engineering and product teams to escalate critical bugs and provide feedback on user experience.
- System Monitoring: Monitor system performance and proactively identify potential issues before they impact end-users.
- Customer Education: Guide clients through software updates, security protocols, and best practices to ensure long-term product proficiency.
Qualifications
- Experience: Minimum of 2 years of experience in technical support, customer service, or help desk operations.
- Availability: Must be available to work flexible hours, including evenings and weekends.
- Communication Skills: Exceptional verbal and written communication skills with the ability to translate complex technical jargon into plain English.
- Technical Proficiency: Strong understanding of Windows, macOS, and standard office software. Familiarity with CRM software (like Zendesk or Salesforce) is a plus.
- Problem-Solving: Strong analytical skills with a proven track record of troubleshooting technical problems efficiently.
- Education: High school diploma or equivalent required; Associate’s degree in IT or related field preferred.