Job Description
We are urgently hiring dedicated individuals to join our Evening Support Team in New York. This is an exceptional opportunity for entry-level candidates and students seeking a flexible, well-paid role in the technology sector. We prioritize reliability and communication over prior experience.
As a Part-Time Associate, you will be the first point of contact for our clients after hours. You will troubleshoot technical issues, provide software guidance, and ensure a seamless user experience. We offer a modern work environment and the chance to build a long-term career in tech.
Responsibilities
- Provide Technical Assistance: Troubleshoot hardware, software, and network issues for clients during evening shifts.
- Customer Communication: Interact with customers via phone and email to resolve queries and explain technical solutions clearly.
- System Monitoring: Monitor system alerts and ensure all support tickets are addressed promptly.
- Documentation: Accurately log all support interactions, resolutions, and customer feedback in the ticketing system.
- Remote Support: Utilize remote desktop tools to assist users with connectivity and installation issues.
- Process Improvement: Identify common issues and suggest improvements to the support workflow.
Qualifications
- Education: High school diploma or equivalent required; college students are highly encouraged to apply.
- Technical Skills: Basic computer literacy, familiarity with operating systems (Windows/Mac), and the internet.
- Availability: Must be available to work evening shifts (e.g., 4:00 PM – 12:00 AM).
- Communication: Strong verbal and written communication skills with a customer-centric approach.
- Soft Skills: Patience, problem-solving ability, and a high level of professionalism.