Job Description
Join Apex Digital Solutions as a Part-Time IT Support Specialist and become the problem-solver your team relies on. We are seeking a dedicated professional to join our support team, offering the flexibility of evening and weekend shifts.
In this role, you will bridge the gap between our clients and our technical teams, ensuring seamless operations and high satisfaction levels.
Responsibilities
- Provide technical troubleshooting and support for hardware, software, and network issues via phone and email.
- Manage and update client tickets in our CRM system with precision and timeliness.
- Conduct remote diagnostics and perform on-site maintenance during evening hours.
- Collaborate with the development team to document recurring technical issues.
- Maintain a high level of professionalism and patience when assisting non-technical users.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT preferred.
- Proven experience with Windows, macOS, and mobile operating systems.
- Strong verbal and written communication skills.
- Ability to work a flexible schedule, including evenings and weekends.
- Basic knowledge of networking protocols (TCP/IP) and security practices.