Job Description
We are a forward-thinking technology firm based in the heart of Atlanta, GA, and we are urgently hiring dedicated professionals to join our customer success team. We are looking for individuals who thrive in fast-paced environments and are committed to providing top-tier technical support.
Why Join Us?
- Flexible Schedules: We offer robust evening and weekend shift options to help you maintain a healthy work-life balance.
- Growth Opportunities: We provide comprehensive training and clear pathways for career advancement within the tech industry.
- Modern Environment: Work in a collaborative, state-of-the-art office in Downtown Atlanta.
If you are ready to accelerate your career in a role that values your skills and dedication, we want to hear from you.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and chat, specifically during evening and weekend shifts.
- Diagnose and resolve hardware and software issues for end-users with patience and efficiency.
- Maintain accurate and detailed records of all customer interactions and technical issues in the CRM system.
- Collaborate with the senior technical team to troubleshoot complex problems and implement solutions.
- Ensure strict adherence to company protocols, service level agreements (SLAs), and quality standards.
- Identify trends in technical issues and provide feedback to product development teams to improve future releases.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or a related field is preferred.
- Previous experience in customer service or technical support is highly desirable.
- Strong problem-solving abilities with the aptitude to learn new software and systems quickly.
- Excellent verbal and written communication skills in English.
- Ability to work flexible hours, including evenings and weekends, as required by business needs.
- Proficient in using Microsoft Office Suite and basic troubleshooting tools.