Job Description
Join InnovateTech Solutions and revolutionize your work-life balance! We're seeking passionate Tech Support Specialists to join our Austin team with unprecedented flexibility. Whether you prefer part-time hours or full-time commitment, we'll customize your schedule around your life.
Why InnovateTech?
- Competitive hourly rates ($25-$40)
- Hybrid/remote work options
- Industry-leading benefits for full-timers
- Cutting-edge tech environment
- Clear growth pathways
Be part of Austin's thriving tech scene while maintaining control over your schedule. Apply today and transform how you work!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and chat
- Diagnose and resolve hardware/software issues efficiently
- Document cases in CRM systems with detailed notes
- Collaborate with cross-functional teams for complex escalations
- Train users on new technologies and processes
- Monitor system performance and report anomalies
- Contribute to knowledge base improvements
Qualifications
- 2+ years in IT support/help desk environment
- Proficiency with Windows/macOS and cloud platforms
- Strong diagnostic and problem-solving abilities
- Excellent written/verbal communication skills
- CompTIA A+/Network+ certification preferred
- Ability to work independently with minimal supervision
- Adaptability to changing technologies and schedules