Job Description
Are you a driven tech enthusiast looking to launch your career in Chicago?
Apex Digital Systems is seeking talented individuals for our Evening & Night Shift support team. We pride ourselves on being an employer that values flexibility, growth, and innovation. Whether you are a student looking to gain experience or a professional seeking a work-life balance, we have opportunities for you.
Join a team where your skills in troubleshooting and problem-solving will directly impact thousands of users. We offer a competitive benefits package, comprehensive training, and a clear path for advancement.
Responsibilities
- Provide exceptional technical support to end-users via phone, email, and ticketing systems.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and maintain IT inventory and asset tracking systems.
- Assist in the deployment and configuration of workstations and peripherals.
- Document all technical issues, resolutions, and processes to maintain a knowledge base.
- Collaborate with cross-functional teams to improve IT service delivery.
- Conduct regular system updates and security patches during off-peak hours.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (Students welcome).
- Previous internship experience or 1+ years of technical support experience is preferred.
- Strong understanding of Microsoft Windows and Office 365 environments.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) is a plus.
- Excellent communication skills and the ability to explain technical concepts to non-technical users.
- Ability to work independently and handle multiple priorities in a fast-paced environment.
- Reliable internet connection and workspace for hybrid/remote work.