Job Description
Are you a tech-savvy problem solver looking for a flexible schedule? Apex Digital Solutions is urgently seeking a dedicated Technical Support Specialist to join our high-impact evening support team in Denver, CO.
In this pivotal role, you will serve as the primary troubleshooter for our client base, ensuring seamless service during our critical peak hours. We are looking for a proactive individual who thrives in a fast-paced environment and values professional growth alongside work-life balance.
Why Apply?
- Competitive Pay: $18.00 - $22.00 per hour based on experience.
- Flexible Schedule: Evening shifts (e.g., 4:00 PM – 12:00 AM) allowing you to enjoy your mornings.
- Modern Tech Stack: Work with the latest CRM and diagnostic tools.
- Remote/Hybrid Options: Hybrid work model available for the right candidate.
Responsibilities
- Provide advanced technical troubleshooting for hardware, software, and network connectivity issues via phone, chat, and email.
- Manage and document all customer interactions and technical tickets within our CRM system with 100% accuracy.
- Guide end-users through complex software installations and standard operating procedures.
- Escalate complex technical issues to the daytime engineering team, providing detailed context for resolution.
- Maintain a high First Contact Resolution (FCR) rate while delivering empathetic, professional customer service.
- Contribute to the continuous improvement of our support documentation and knowledge base.
Qualifications
- 1-2 years of professional experience in Technical Support, Help Desk, or Customer Success.
- Strong working knowledge of Windows 10/11, macOS, and common office productivity suites.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently during evening shifts and manage time effectively without supervision.
- High school diploma or equivalent; Associate’s degree in Computer Science or IT is preferred.