Job Description
Are you a night owl ready to make an impact?
Apex Digital Solutions is seeking a dedicated and detail-oriented Night Shift Technical Support Specialist to join our elite operations team in Portland, Oregon. If you thrive in a fast-paced environment and enjoy helping others solve complex problems from the comfort of the night, we want to hear from you.
As a key member of our 24/7 support network, you will ensure our clients experience seamless service during off-peak hours. This role offers the perfect work-life balance for students or those seeking a second shift opportunity in the vibrant Portland tech scene.
Why Join Us?
- Flexible Schedule: Enjoy your days off while working a rewarding night shift.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Premium Benefits: Access to health, dental, and vision insurance after 90 days.
- Growth Opportunities: Clear pathways to full-time and leadership roles.
Apply today to become a vital part of our Portland team!
Responsibilities
- Provide high-quality technical troubleshooting and support for client hardware and software issues via phone and email.
- Manage and prioritize incoming support tickets within established Service Level Agreements (SLAs).
- Document all interactions, resolutions, and system changes in our CRM database accurately.
- Collaborate with the day-shift team to ensure seamless handover of ongoing complex cases.
- Identify recurring technical issues and propose long-term solutions to improve system stability.
- Stay updated on the latest technology trends and internal tools to provide accurate guidance.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- 1+ years of experience in technical support, customer service, or help desk environments.
- Must be available to work a rotating night shift schedule (typically 10:00 PM - 6:00 AM).
- Strong problem-solving skills with the ability to explain technical concepts to non-technical users.
- Proficiency in Microsoft Office Suite and remote desktop tools.
- Excellent written and verbal communication skills.