Job Description
Join Milwaukee's fastest-growing tech support team as a Part-Time Customer Experience Specialist! We're seeking tech-savvy individuals passionate about delivering exceptional service to Milwaukee residents. This flexible role offers weekday and weekend shifts with no nights or holidays required. Perfect for students, career-changers, or professionals seeking supplemental income while making a real impact in our community.
What We Offer:
- Competitive hourly pay + performance bonuses
- Free parking and transit reimbursement
- Comprehensive training and certification
- Modern downtown Milwaukee workspace
- Clear career advancement path
Responsibilities
- Provide technical support via phone, chat, and in-person for residential clients
- Troubleshoot network connectivity, smart home devices, and software issuesDocument cases accurately in CRM system with detailed resolution notes
- Collaborate with Tier 2 engineers on complex technical escalations
- Conduct virtual home assessments for setup optimization
- Maintain 95% customer satisfaction score through follow-up communication
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or technical support experience
- Proficiency with Windows/macOS and networking fundamentals
- Strong diagnostic and problem-solving abilities
- Exceptional communication skills with Milwaukee community focus
- Availability for 20-25 hours/week (weekend availability required)
- Valid Wisconsin driver's license for occasional client visits