Job Description
Are you seeking a rewarding career that fits your lifestyle? Austin Tech Solutions is looking for a dedicated Evening Technical Support Specialist to join our dynamic team. We offer a flexible schedule that allows you to maintain a healthy work-life balance while working in a cutting-edge technology environment.
In this role, you will be the first point of contact for our clients, resolving technical issues and ensuring a seamless user experience during our evening peak hours. If you thrive in a fast-paced environment and have a passion for helping others, we want to hear from you.
Why Join Us?
- Flexible Schedule: Enjoy the freedom of evening shifts with no weekend obligations.
- Modern Environment: Work with a team of industry experts in a collaborative setting.
- Growth Opportunities: Clear pathways for advancement within the company.
Responsibilities
- Provide high-quality technical support via phone, email, and chat for clients during evening hours.
- Troubleshoot hardware, software, and network connectivity issues efficiently.
- Log and track all support tickets in our CRM system to ensure complete documentation.
- Collaborate with the daytime engineering team to escalate complex issues.
- Stay updated on the latest technical products and knowledge base articles.
- Maintain a professional and empathetic demeanor with all customers.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Proven experience in customer service or technical support is a plus.
- Strong problem-solving skills and attention to detail.
- Basic knowledge of Windows, macOS, and troubleshooting protocols.
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively during shifts.