Job Description
Are you ready to elevate your career while enjoying a flexible schedule?
Nexus Global Services is seeking a dedicated Senior Technical Support Specialist to join our elite team in Phoenix, Arizona. We value work-life balance and offer competitive compensation for those willing to work our high-demand Evening and Weekend shifts.
As a key member of our support team, you will be the first point of contact for our enterprise clients, ensuring seamless technical operations during our peak hours. This is an excellent opportunity for a self-motivated professional to thrive in a dynamic environment.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Flexible evening and weekend shift options.
- Professional development and mentorship programs.
- Modern work environment in the heart of Phoenix.
Responsibilities
- Provide advanced technical troubleshooting and customer support for complex hardware and software issues.
- Manage and resolve high-priority support tickets within established SLA guidelines.
- Document all technical interactions and solutions in our CRM system.
- Mentor junior support staff and conduct effective shift handovers.
- Collaborate with the engineering team to escalate and resolve systemic issues.
- Maintain up-to-date knowledge of company products and service offerings.
Qualifications
- Minimum of 3 years of experience in technical support or IT helpdesk roles.
- Strong proficiency in Windows, Linux, and Microsoft Office Suite.
- Excellent written and verbal communication skills.
- Ability to work independently during evening and weekend shifts.
- Relevant IT certifications (CompTIA A+, Network+) are a plus.
- Strong problem-solving abilities and attention to detail.