Job Description
Are you a student or professional looking for a flexible evening schedule in the heart of Silicon Valley?
Apex Digital Solutions is urgently hiring a dedicated Evening Part-Time Support Specialist. We are looking for driven individuals who want to gain valuable experience in the tech industry while enjoying the freedom of evening shifts.
Join our dynamic team and help our clients navigate the digital world with ease. We pride ourselves on a culture that values work-life balance, making us the perfect employer for students and career-switchers alike.
Responsibilities
- Provide Tier 1 Technical Support: Assist customers via phone, email, and live chat with product troubleshooting and inquiries.
- Manage Customer Tickets: Log, track, and resolve support tickets efficiently within our CRM system (Zendesk/Intercom).
- Product Assistance: Educate customers on new features and best practices for our software suite.
- Issue Resolution: Diagnose and resolve common technical issues or escalate complex problems to senior engineers.
- Documentation: Maintain accurate records of customer interactions and feedback to help improve our product offerings.
- Team Collaboration: Communicate effectively with the morning support team to ensure seamless service continuity.
Qualifications
- Education: Currently enrolled in High School, College, or University (Students Welcome).
- Availability: Must be available to work evenings (e.g., 4:00 PM - 10:00 PM) and weekends.
- Technical Aptitude: Basic understanding of computers, operating systems, and internet navigation.
- Communication: Excellent verbal and written communication skills with a friendly, professional demeanor.
- Problem Solving: Ability to think critically and troubleshoot common technical issues.
- Reliability: Punctual and able to adhere to a consistent schedule.